We always aim for make sure our customers love our products, but if you do need to return an order due to defects, we’re happy to help. Just email us at firstname.lastname@example.org or speak to us via Instagram or Facebook and we’ll take you through the process. However, please refer to our refund policy for any refund-related matters.
We always do our due diligence to check every item before we send out for delivery. In the event that something has been missed, please let us know immediately. Missing items must be advised within 2 hours of receiving your order. If an item is found to be missing from your order, or you have received the wrong product, we will do our best to deliver it as soon as possible or will provide you with a refund.
Once your transaction is completed and payment is made, your order cannot be changed or cancelled. However, if you contact us within 2 hours of placing the incorrect order, we will assist you to make the changes.
All our products comes with free 2-day delivery to your doorstep with no minimum order.
For any changes to delivery time/date, please inform us at least 3 days before your confirmed delivery date . If not, a delivery fee of $12 is chargeable for any change of delivery time/date.